书名：21世纪高职高专规划教材·旅游酒店类系列：饭店实用口语pdf/doc/txt格式电子书下载

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作者：王丽萍,刘联党,王丽萍,刘联党等编

出版社：清华大学出版社, 北京交通大学出版社

出版时间：2012-08-01

书籍编号：30135209

ISBN：9787512111608

正文语种：中文

字数：48012

版次：

所属分类：外语学习-实用英语

版权信息

书名：21世纪高职高专规划教材·旅游酒店类系列：饭店实用口语

作者：王丽萍，刘联党

出版社：清华大学出版社，北京交通大学出版社

出版时间：2012-08-01

ISBN：9787512111608

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PART ⅠFRONT OFFICE SERVICE

Unit 1Room Reservations

Dialogues

1-1A Long Distance Call Reservation

Scene: Henry Bellow(B) and Mzrgaret Bellow, an American couple, are going to spend their holiday in China. Now Mr.Bellow is making a reservation at Huatian Hotel in Shanghai through a long distance call.

Reservation(R): Shanghai Huatian Hotel. Reservation Desk. Can I help you?

B: I\'m calling from New York. I\'d like to reserve a room in your hotel.

R: What kind of room would you like, sir? We have single rooms, double rooms, suites and deluxe suites in Japanese, British, Roman, French and presidential styles.

B: A British suite, please.

R: Would you like breakfast?

B: No, thanks.

R: Can you give me your name please, sir?

B: Henry Bellow. B-E-L-L-O-W.

R: Thank you, Mr.Bellow. And your arrival and departure dates?

B: From May 26^th to May 29^th.

R: Very well, Mr.Bellow. A British suite without breskfast from May 26^th to May 29^th. Am I correct, Mr.Bellow?

B: Yes, thank you. One more thing, could you tell me how to guarantee my reservation?

R: I\'ll just need your credit card number, and I\'ll take care of the rest.

B: AE card. No. 1734, 4018, 2273,1868.

R: Thank you, Mr.Bellow. You\'ll be expected to be here then.

B: That\'s fine. Thank you, madam. Goodbye.

R: Goodbye.

1-2A Face-to-Face Reservation

Scene: The receptionest(R) receives a client(C).

R: Can I help you, sir?

C: I\'d like to book a single room with shower for Mr.George Smith. He plants to arrive on the 20^th of this month.

R: How long will he be staying?

C: I don\'t know, but it could be anything from seven to ten days.

R: Then we can only confirm a room from the 20^th to the 27^th. I\'m afraid we won\'t be able to guarantee him a room after the 27^th. We usually have a high occupancy rate in the peak seasons.

C: What if there isn\'t any room then?

R: Don\'t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.

C: I see. One more thing, Mr.Smith is handicapped. Do you have facilities for the handicapped?

R: Yes, sir. We have special bedrooms which have a wide door into the bathroom with appropriate washing and toilet facilities. Besides, there\'re no steps between the street and the entrance to the hotel. There is a special lift from the car park to the 1^st floor, and lifts are all wide enough to take a wheelchair.

C: Fine. How much do you charge for a single room for the handicapped?

R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?

C: His company will cover all the expenses. We\'ll send you a check right away.

R: Thank you, sir.

C: Thank you. Goodbye.

1-3A Group Reservation

Scene: The telephone rings. The Reservationist(R) answers the phone.

R: Reservations. May I help you?

Client(C): Yes. The American People-to-People Education Delegation will be visting Shanghai at the end of this month. I\'d like to reserve 10 double rooms with twin beds for five days.

R: For which dates?

C: From May 23^rd to 27^th.

R: One moment please,sir. (The reservation checks the list.) Yes, we can confirm 10 rooms for five days.

C: Thank you. Is there a special rate for a group reservation?

R: Yes, there is a 10 per cent discount.

C: That\'s fine.

R: By the way, how will they be getting to Shanghai? Will they be coming by air?

C: Yes.

R: Could you give me the flight number please, in case the plane\'s late?

C: Oh,sorry. I don\'t know the flight number, but I\'ll let you know by phone tomorrow.

R: Thank you, sir.

C: Oh,yes. According to the program, they\'ll have a meeting on the 25^th. Have you got a big conference hall?

R: Yes, sir. We have a very nice multi-function hall, but you\'ll have to speak to the sales manager about that. Please hold on a moment and I\'ll see if I can put you through.

New Words and Useful Expressions

reservationist n. 预定处值班员

suite　 n. 套房

departure n. 离开

confirm n. 确认

handicapped a. 残疾的

make a reservation 预订

in case 如果，万一

according to 根据，按照

Notes to the Text

1. Reservation Desk

预订处

2. Would you like breakfast?

这里指住房要不要包早餐而不是问客人要不要吃早饭。

3. the American People-to-People Education Delegation

美国民间教育代表团

4. a double room

双人房

双人房内可设有单人对床(twin beds)或双人床(a double bed)。这里，代表团预订的是十间有对床的双人房。

5. a multi-function hall

多功能厅

6. Can I help you 是主动提供帮助的用语，也可说成May I help you，与What can I do for you 常用做服务性工作的招呼语。

7. We usually have a high occupancy rate in the peak seasons.

旺季时我们的客房住宿率通常很高。

8. What if there isn\'t any room then?

倘若到时候没有空房怎么办？

又如：What if he doesn\'t come?

如果他不来，怎么办呢？

9. cover all the expenses for him

替他承担所有的费用

Useful Drills

1. Accepting Reservations 接受预订

1) What\'s the price difference?

(两种房间的)价格有什么不同？

2) A double room with a front view is 140 dollars per night；one with a rear view is 115 dollars per night.

一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

3) I think I\'ll take the one with a front view then.

我想我还是要阳面的吧。

4) And we look forward to seeing you next Thursday.

我们盼望下周四见到您。

5) I\'d like to book a single room with bath from the afternoon of October 5^th to the morning of October 10^th.

我想预订一个带浴室的单人

....